Dustin Wheeler

Dustin Wheeler
Dustin is a technology-driven CPA in Orem, Utah.

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You can outsource IT, but can you outsource innovation?

While doing research for my Information Technology Management (MBA) class at UNLV, I came across the article “The Risks of  Outsourcing IT” by Michael J. Earl (Sloan Management Review, Spring 1996).  Earl explains that the decision to outsource IT is often driven by the need to cut costs.  However, outsourcing IT functions central to business strategy is risky.  Earl lists eleven risks of outsourcing, of which the eighth, “loss of innovative capacity,” really caught my attention (see page 5).

Earl tells of a …

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Business Process Obliteration

Even though more than two decades have passed since it was written, the principles in the article “Reengineering Work: Don’t Automate, Obliterate” by Michael Hammer are still relevant to business process reengineering today.  It was published in the July-August 1990 edition of the Harvard Business Review.  Like my last post about the article “IT Doesn’t Matter”, this is required reading in my MBA class at UNLV and I found it worth sharing (and I’ve found blogging to be an effective way of learning the material, so …

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Who says IT doesn't matter?

In an MBA class I’m taking at UNLV this semester, one of my assignments was to read the article IT Doesn’t Matter by Nicholas G. Carr, which was published in the Harvard Business Review in May 2003.  The title, which certainly provides some shock value, may be misleading without further explanation.  Carr doesn’t imply that IT is unimportant in an organization, but rather that it should not be considered a strategic resource.

The most interesting part of the article is Carr’s argument that …

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